You are part of LIQID’s Client Operations team. How would you describe your role and its impact on the overall client experience?
‍As part of LIQID’s Client Operations team, I support Relationship Managers so they can focus on advising clients, while ensuring client requests are handled efficiently and reliably. I coordinate between internal teams and external partners, making sure processes run smoothly and in line with regulatory requirements.

By maintaining high data quality and strong operational standards, Client Operations minimizes errors and enables LIQID to scale without compromising service quality. This behind-the-scenes work ensures a seamless, professional, and trustworthy client experience — ideally without clients noticing the complexity behind it.


You’ve grown within LIQID from Working Student to Junior Operations Manager and now Client Operations Manager. What has supported your development along the way?
‍My development at LIQID has been strongly supported by the people and the environment around me. From early on, I had team leads — also in my previous teams — whom I could always approach for guidance and honest feedback. That openness made it easy to learn, ask questions, and grow quickly.

LIQID has also always stood out to me because of its working environment. I knew quite early that this was a place where I wanted to stay and develop long term. Through consistent performance and taking on responsibility, I was not only given opportunities to grow, but my development was actively encouraged and driven forward by my team leads. That combination of trust, support, and proactive development has been key to my journey from Working Student to Client Operations Manager.

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What does a typical day in Client Operations look like, and which responsibilities are central to your role?
A typical day in Client Operations is very hands-on and varied. The main focus is on answering client inquiries and ensuring that all operational processes are executed smoothly and accurately. This includes handling day-to-day requests, coordinating internally, and making sure clients receive timely and reliable support.

In addition to these core responsibilities, there are also secondary topics that shape the role, such as working on projects and being in regular communication with external partners.


‍What skills or mindset do you think are essential to be successful in Client Operations?
To be successful in Client Operations, it’s essential to work in a structured way in order to keep an overview of all topics and priorities. With many parallel tasks and stakeholders, organization and clarity are key.

Equally important is the mindset of thinking beyond your own area of responsibility and understanding the bigger picture. Being open to learning and not being afraid to make mistakes early on helps you grow faster and improve continuously. Finally, strong collaboration and clear communication across teams are crucial, good teamwork and open exchange make a real difference in delivering the best results for clients.

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How do you collaborate with other teams such as Relationship Management, Sales, or Investment?
Collaboration with other teams, such as Relationship Management, Sales, or Investment, happens through clear and structured communication channels. We use email, internal messaging, and regular meetings to stay aligned on client cases and ongoing topics. For more complex matters, quick ad-hoc calls or short alignment meetings help clarify details efficiently.

In addition, we use a central internal knowledge platform to document processes in a structured way and share updates or news. This ensures that information is transparent, always accessible, and up to date. It enables everyone to independently look up processes, stay informed, and work consistently across teams, which greatly supports efficient collaboration.